EnglishIf your Google Authenticator is working properly, you can change or disable it by following these steps:
1. Log in to your Binance account and click[Profile] - [Security].
2. Next to [Google Authentication], click [Change] to directly replace your existing Google Authenticator, or click [Remove] to unbind the current Authenticator and bind a new one later.
Please note that withdrawals and P2P selling will be disabled for 24 hours after you make this change.
3.1. If you clicked [Change]:
Read the notes carefully and click [Confirm].
To remove your old Google Authenticator, you need to verify this request with your 2FA devices. Then click [Remove and continue].
Scan the QR code with your Google Authenticator app. If you are unable to scan it, enter the code manually in the app and click [Next].
You will see a backup key. Please save it on paper. This Key will allow you to recover your Google Authenticator in case you can’t access the app in the future.
Click [Next] if you confirm to reset.
Now verify with your email and the new Google Authenticator to complete the setup.
3.2. If you clicked [Remove]:
Read the notes carefully and click [Confirm].
Verify your request with your 2FA devices and click [Remove].
Your Google Authenticator is successfully removed. Click [Back to Security].
You can now bind a new Google Authenticator to your account by clicking [Enable].
If you’ve logged in to your Binance account but have lost access to your Google Authenticator App or it has stopped working, you can reset your Google Authentication by following these steps:
1. Click [Change] or [Remove] next to [Google Authentication].
2. Read the notes carefully and click [Confirm].
Please note that withdrawals and P2P selling will be disabled for 24 hours after you make this change.
3. Click [Security verification unavailable?] on the 2FA verification page.
4. Check the box next to [Google Authentication is unavailable] and click [Confirm reset].
5. You need to verify this action with your other available 2FA devices and click [Submit].
6. You will also need to complete additional verifications. Follow the instructions to complete:
- Answer security questions:
- ID verification:
- Face verification:
You can go through the process in the PC browser or by scanning the QR code with the Binance App.
Open your Binance App and tap the [Scan] button on the upper right corner of the homepage.
7. Once you have completed the verifications, we will review your application as soon as possible. Please wait patiently.
Please note that different users will need to perform different verifications based on their account status.
If you can’t access your Google Authenticator app and can’t log in to your Binance account, you can reset your Google Authentication by following these steps below:
1. Navigate to the Binance login page and log in with your Binance account email address and password. On the Security verification page, click [Security verification unavailable?].
2. Check the box next to [Google Authentication is unavailable] and click [Confirm reset].
3. You need to verify this action with your other available 2FA devices and click [Submit].
4. You will also need to complete additional verifications. Follow the instructions to complete:
- Answer security questions:
- ID verification:
- Face verification:
You can go through the process in the PC browser or by scanning the QR code with the Binance App.
Open your Binance App and tap the [Scan] button on the upper right corner of the homepage.
5. Once you have completed the verifications, we will review your application as soon as possible. Please wait patiently.
Please note that different users will need to perform different verifications based on their account status.