Identity Verification
2. Click the [Identification] button on the personal information tab as shown below:
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/2bca1c772bafdea1530afd82d9b1a2be.png)
3. Click the [Verify] button beside “Personal Details” under the Identity Verification section.
4. Choose your country/region and click [Start].
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/b6b7ccf484c527c7fb8119596c291e1f.png)
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/a0d603e83befa292b02645d8e72c89e6.png)
5. In the next screen, please input the information as requested and click the [Submit & Continue] button.
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/3a27ca2db9e785aa8b746d2fc12879f4.png)
6. Choose the issuing country/region and select the ID type (passport, driver’s license or identity card).
You must use a valid government-issued picture identification document.
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/f1c00b70715f59653b4c4b19e1b8037a.png)
7. Next, you will need to perform facial verification. Please avoid wearing hats or glasses and using filters. Also, make sure there is enough lighting. When you are ready, click [Begin Verification].
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/969042af99f45f37bfa5d8ac4a515305.png)
8. That’s it! You successfully submitted your verification. You will receive the result in your email address within 1-3 business days. Please, be patient.
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/c4614f425f24cad246470a50a19e789d.png)
Address Verification
2. Click the [Identification] button on the personal information tab as shown below:
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/244befb14d361f845b22ac19104f94cf.png)
3. Click the [Verify] button beside “Residential Address” under the Identity Verification section.
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/589e7682d87ef197d92c9c876f6809bc.png)
4. Next, you will need to provide a proof of residence, such as a bank statement or utility bill (electricity, water, internet, etc.). Make sure to adhere with the following instructions:
- Your name on the document must be the same as your submitted ID.
- Your address on the document must be the same as the residential address you entered.
- Your document must have been issued within the last 3 months.
- Your name, address, document issue date, and issuer must be shown clearly on the document.
- Your document must have a high image quality (at least 300 DPI) in one of the following formats: PDF, JPEG, JPG, PNG.
![](https://public-1259603563.file.myqcloud.com/image/cms/article/body/202102/60cbdc1b319c483dd92ead563b3ab4e5.png)
5. After uploading your proof of residence click the [Begin Verification] button.